Customer Services

Customer support and services

We offer our customers complete turnkey solutions and services in a wide range of technologies. Our team will get you started with your choice of products and help you adapt your training programs to market needs, tailored to your requirements and objectives. Whether you need more information and services or technical support, we are just a phone call or an email away!

Technical Support

Worldwide presence with local roots

If you have any issue, question, comment or require assistance regarding our products, please contact our Customer Services department. A customer service agent will contact you via email or phone.

You can rely on our products and services being available around the globe. With over 250 branch offices in 176 countries and national companies in 61 countries, we are always in close proximity to you.

Installation and commissioning

To ensure a safe and fast commission of your learning systems, our qualified technicians visit you to install your equipment and provide a short familiarization session. The service is performed on demand where your equipment is to be used. It guarantees properly functioning products and a quick start of your training sessions.

We recommend specific Product Trainings to maximize the return on investment for your institution.

Product training

Our product trainings help you achieve optimal use of your new learning system. In the training, our qualified instructors present the equipment and explain the provided courseware. They review the basic theoretical concepts, explain how each module works, and how to perform exercises as integrated part of your teachings.

The personalization of your hands-on exercises and the student learning experience are efficiently supported by our trainings, and you can also discover how other teachers approach learning topics through our trainers.

Digital Learning – Learning Platforms

LMS, Communities, and much more

Check out our holistic solutions, making learning systems and content easily accessible through digital learning, management systems, and communities.

To Learning Platform

Field with asterisk (*) is mandatory